Shopping Cart

Canada: Free shipping on orders over $150. Shipping rates for all other Canadian orders are calculated at checkout. United States: Free shipping does not apply to US orders — shipping charges apply to all US orders. International: We ship anywhere in the world for a flat rate of $50 via economy shipping.

Orders shipped outside Canada may be subject to customs duties and import fees charged by the destination country's authorities. These charges are the customer's responsibility and are not controlled by Jill and the Beanstalk. If a package is refused at customs and returned to us, a restocking fee will apply once the item is received back.

Orders shipped within Canada and to the US include a tracking number, sent by email once your order ships. International economy shipping does not include tracking, and Jill and the Beanstalk is not liable for economy shipments without tracking numbers.

Once your order has been shipped and accepted by the carrier, delivery is the responsibility of the shipping provider. While we will gladly assist with any shipping issues, Jill and the Beanstalk cannot issue refunds or replacements for packages reported as lost, stolen, or undelivered until the carrier's investigation has been completed. If you believe your package has been lost or was not delivered, please contact us within 7 days of the marked delivery date. We will open an official investigation with the shipping carrier (Canada Post, UPS, or other applicable carrier). Shipping investigations may take up to 120 days, depending on the carrier and the circumstances. Refunds or replacements will only be issued after the carrier has completed its investigation and confirms that the shipment was lost or otherwise eligible for a claim. Orders marked as 'Delivered' by the carrier are not automatically eligible for a refund. Customers may be asked to check with household members, neighbours, building management, or local pickup locations before a claim is processed.

We have a 30-day exchange policy. Items must be unused, in original condition with tags and packaging, with proof of purchase. Shipping costs for exchanges — both to and from the store — are the customer's responsibility if you are unable to visit us in person. Consignment items, food items, sippy cups, sale items, and gift cards are final sale. We do not offer refunds.

Orders may be cancelled only if they have not yet been processed, packed, or shipped. If an order is cancelled after payment has been processed, a restocking/processing fee of $5.00 may be deducted from the refund total. This fee helps cover non-refundable payment processing charges and administrative costs incurred when an order is placed and cancelled. Once an order has been packed, shipped, or handed to the carrier, it can no longer be cancelled. The order will then be treated as a return, subject to our return policy.