Online Return & Exchange Policy

We want you to be happy with your purchase! Please review our return policy before placing your order.

Returns for store credit or exchange only are accepted within 15 days of delivery.
Items must be unused, unwashed, in their original packaging and in resalable condition.
A $5 restocking fee applies to all eligible returns.
Online orders must be returned in person to our store or shipped back to us at the customer's expense.
We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return shipping.
Original shipping charges are non-refundable.

If you place an order and subsequently change your mind or request cancellation, a $5 restocking/processing fee will apply.
The fee will be deducted from the amount refunded or credited.

The following items are final sale:

All sale and clearance items, including discounted merchandise.
Food and consumable products.
Sippy cups and drink bottles.
Cutlery.
All Stonz products.
Lunchboxes.
Special-order consignment items: Consignment items occasionally ordered directly from Jill specifically for a customer and shipped to the customer are final sale. No returns, exchanges or store credit will be offered on these items.

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery so we can resolve the issue.

Thank you for supporting our small Canadian business. We truly appreciate your support!

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